Scaling Availability in the Luxury Hotel Space with Altis Hotels
Real hotel results: 94% faster responses, 22% more bookings, 70% automation rate. See how AI concierge technology transforms guest experience.
- 94%Reduction in guest response time
- 4.8/5Guest Satisfaction Score
At a glance
Organization:
Altis Hotels
Headquarters
Portugal
Industry
Luxury Hotels
The Challenge
Modern hotels face mounting pressure to deliver instant, personalized service across multiple channels while managing lean staff teams. Guests expect immediate responses regardless of time zone or language, creating operational bottlenecks that impact both satisfaction scores and booking conversion rates.
The Solution
Our 24/7 multilingual AI receptionist acts as a seamless extension of the hotel team, handling guest inquiries across website chat and WhatsApp with natural, conversational responses. Built on verified hotel data and secure infrastructure, the AI concierge manages everything from basic FAQs to complex concierge requests in over 55 languages.
The Results
Hotels implementing our AI concierge achieved measurable improvements across every key metric:
- 94% reduction in guest response time — from minutes or hours to instant replies
- 35–55 hours reclaimed per week — freeing staff to focus on high-value guest interactions
- 70% automation rate — handling the majority of routine inquiries without human intervention
- 60% reduction in operational load — significantly easing pressure on front desk teams
- 22% increase in direct bookings — through faster response times and consistent engagement
- 4.8/5 guest satisfaction score — maintaining exceptional service quality at scale
The Impact
By combining accuracy, speed, and genuine hospitality, our AI concierge delivers what guests want (instant, helpful responses) while giving staff what they need (time to focus on memorable service moments). The result is a hotel operation that scales efficiently without sacrificing the human touch.