Automating Order Support & Product Assistance for a European Fashion Retailer
GetVocal deployed AI voice and chat agents focused on the top three high‑volume use cases:
- Order Tracking & Delivery, Updates
- Product Availability & Recommendations
- Return & Exchange Requests
'The customer service team was overwhelmed by repetitive inquiries such as “Where is my order?” These questions made up over 41% of inbound volume, leading to long wait times and rising operational costs.'
All Agents United
Agent improvement is scientific, incremental, and human-coached
All Agents United
Agent improvement is scientific, incremental, and human-coached
Science-Driven Agent Learning
Agent improvement is scientific, incremental, and human-coached
Best of Both Worlds
Balance Deterministic AI and Generative AI
Best of Both Worlds
Balance Deterministic AI and Generative AI
Best of Both Worlds
Balance Deterministic AI and Generative AI
Best of Both Worlds
Balance Deterministic AI and Generative AI
Double the performance in four weeks for half the cost
We challenge your existing setup and prove improvement with real numbers. No-risk engagement, outcome-based pricing. With our value-based pricing, you pay for the results we deliver, not for licenses or unpredictable consumption.
Trusted by 100+ customer service teams managing thousands of customer conversations every day.
