Trusted by leading businesses across the world
Shopper Expectations Just Keep Rising
Shopper expectations and digital disruption are reshaping the industry.
Shopper Expectations Are Rising
Retailers and eCommerce platforms struggle to provide consistent, trustworthy communication at scale. Shoppers expect instant answers about products, orders, and policies, but fragmented systems and limited resources often leave them frustrated.
Businesses Can’t Keep up With the Pace
From rising fulfillment costs and supply chain pressures to the complexity of managing omnichannel engagement, retail businesses are under constant pressure to modernize. Most cannot keep the pace, leaving gaps in service quality, customer trust, and brand reputation.
95% of AI Agents Fail
44% of companies have already experienced AI output going wrong. Over half of C‑suite executives report that AI programs are taking too long to deliver measurable value. In retail, unreliable AI means misinformed customers, lost sales, and damaged trust, risks no brand can afford.
GetVocal Transforms Retail & eCommerce
Guide shoppers with personalized suggestions based on preferences, browsing history, and current promotions.
AI Agents Built for Seamless and Shopper-Centric Conversations
Not all AI agents are created equal, and many struggle as customer demand grows. With GetVocal, shopper conversations stay natural, consistent, and on‑brand, whether you’re handling a handful of product questions or scaling to thousands of inquiries across multiple channels. Our AI works seamlessly alongside your team, and when a human touch is needed, the handoff to staff is smooth and effortless.
Bring Your Own Agent
Manage all your human and AI agents in one place, no matter where they are from.
Science-Driven Agent Learning
Agent improvement is scientific, incremental, and human-coached.
Unite All Agents in One Place
Manage all your human and AI agents in real-time in one Hybrid Workforce Platform.
GetVocal: by the Numbers
- 78%Higher Connection Rates
- 94%Reduction in Response Time
- 100%Auditability and Compliance
Automating Order Support & Product Assistance for a European Fashion Retailer
GetVocal deployed AI voice and chat agents focused on the top three high‑volume use cases:
- Order Tracking & Delivery, Updates
- Product Availability & Recommendations
- Return & Exchange Requests
'The customer service team was overwhelmed by repetitive inquiries such as “Where is my order?” These questions made up over 41% of inbound volume, leading to long wait times and rising operational costs.'
Perfect Match with Your Existing Tech Stack
GetVocal integrates effortlessly with your eCommerce platforms, CRMs, and customer support systems. With hundreds of pre‑built connections, it plugs seamlessly into your stack, whether that’s Shopify, Magento, Salesforce, or marketplace APIs, so AI agents activate quickly and scale as new channels and systems come online.
Launch Within a Few Weeks
Launch agents quickly with rapid iterations, and extend their capabilities gradually.
Choose an Operating Model
Start simple with one process. Build fully self-serve with our intuitive builder, speed up your work using our templates, or rely on our Agent Deployment Team for a turnkey launch.
Pinpoint The Use Cases
We help you identify the first high-value conversations where AI can deliver immediate impact. This becomes your baseline from which the Agent Context Graph will evolve.
Launch and Optimize
We help you identify the first high-value conversations where AI can deliver immediate impact. This becomes your baseline from which the Agent Context Graph will evolve.
Scale AI Agents
Go from one agent to a full fleet covering 90%+ of your customer conversations. Expand across functions, channels, and regions without relying on developers.
Resolve up to 2x More Cases. Handle Requests 3x Faster.
Put GetVocal to the test against your current solution. We’ll outperform in speed and customer satisfaction.