AI Agents for Retail & Ecommerce
Empower your shoppers with zero-wait, human-like AI agents capable of resolving complex returns, tracking orders in real-time and driving cart conversions. GetVocal seamlessly bridges your e-commerce platforms and ERPs with next-generation conversational Agents eliminating contact center queues while boosting your bottom line
Watch GetVocal's AI Agent Maria resolve one of retail's most common and high-stakes support scenarios: a customer disputing a carrier-confirmed delivery on a high-value item, with a live prompt injection attempt thrown in.
Where is my order? (WISMO) makes up over 50-70% of retail contact center volume. AI agents safely connect to your logistics stack to provide instant, real-time tracking updates, address modifications, and delivery coordination via voice or chat, freeing human agents for high-value customer retention.
Handling product returns, processing refunds, or coordinating exchanges usually requires human verification. GetVocal AI agents execute these complex multi-system workflows natively, following your return parameters while providing a frictionless, self-service experience that preserves customer loyalty.
Don't let support stay a cost center. AI agents can engage customers mid-funnel to answer sizing questions, verify inventory availability, check promotional exclusions, and guide shoppers to checkout, capturing revenue that would otherwise be lost to cart abandonment.
Use Cases
Autonomously resolve high-volume tracking queries by pulling real-time data directly from your logistics stack. Brands instantly deflect their most common ticket category, reducing support costs while giving shoppers immediate clarity.
AI agents evaluate return eligibility, initiate exchanges, and trigger refunds based strictly on your predefined retail policies. The resulting frictionless post-purchase experience drives higher customer retention with zero manual overhead.
Virtual shopping assistants answer product inquiries, offer sizing guidance and verify stock mid-conversation while increasing average order value and reducing cart abandonment.
Allow shoppers to pause, skip, or modify recurring product deliveries instantly using natural voice or chat commands. Making subscription tweaks self-service lowers customer churn and extends lifetime value.
Securely authenticate consumers to provide point balances, redeem rewards and explain loyalty perks natively across global languages. Your customers receive immediate premium service while eliminating routine account maintenance tasks for your human workforce.
Intercept urgent customer requests like shipping address corrections or cancellations before items leave the fulfillment center. Catching these errors before dispatch eliminates costly warehouse mistakes and return-to-sender fees.
Our customers can show you exactly how minutes per call, points of containment, and weeks of onboarding moved — call by call, agent by agent.
DE-RISK AT SCALE
De-risk AI in e-commerce and retail operations by design. GetVocal grounds your promotional rules, return policies, and product catalogs as deterministic structure through ContextGraphOS, a living model of how your brand actually functions. AI can dynamically move within it, but never outside of it. Innovate without losing control.
Return windows, discount stacking, and coupon validation are enforced by structure, not prompt and pray.
Every node, path, and transaction decision is logged, governed, and transparent for seamless inventory management and audit trails.
Product catalogs, return policies, and promotional guidelines are encoded once and applied consistently across every channel.
DEPLOYMENT · COMPLIANCE
Deploy the same security, audit and observability guarantees on any infrastructure. Pick the posture that suits your requirements.
Run everything inside your own infrastructure for maximum control and data sovereignty.
Deploy in your own cloud environment with full ownership of your stack.
Keep your data within EU borders to meet regional compliance requirements.
Combine cloud and on-premises deployments to match your operational needs.
“What makes GetVocal unique is that it is the only solution that enables human-in-the loop as a validator and an auditor, and with it, full control and trust. The Control Tower is the key to scale AI responsibly, bringing human and AI agents together to achieve more automation than ever before, while providing a great customer experience.”
