GetVocal grounds your administrative workflows, billing guidelines and payer rules inside ContextGraphOS, so every policy is enforced by architecture, not prompts. Deploy voice and digital agent fleets that resolve more, cost less, and are fully explainable to any regulator.
Securely Regulated
Deflect repetitive, high-volume tier-1 workflows away from overextended care teams. GetVocal automates your baseline intake operations with outcome-based pricing that aligns vendor incentives with verified resolutions, not software license counts.
Provide immediate support across voice, text and messaging without running separate logic for different teams. The agent fleet operates across 100+ languages and dialects, ensuring every patient receives the same compliant answer, whether calling an inbound voice line or texting a digital support thread.
GetVocal locks down your health system workflows at the architecture layer using ContextGraphOS. Every transaction path and internal decision is logged, audited and fully traceable for compliance directors and public health regulators alike.
Use Cases
Process inbound coverage requests automatically by cross-referencing live systems. The agent fleet extracts complex benefits statements and completes the verification loop without human intervention, with zero deviation from pre-approved contract logic.
Resolve billing inquiries by pulling itemized charge data from your internal systems. The agent fleet explains hospital charges clearly and routes active payment disputes to human financial specialists, without inventing discounts that don't exist.
Coordinate post-discharge care steps across voice and digital channels. The agent fleet tracks recovery plan compliance, logs medication adherence and flags clinical indicators that require escalation to your human care team.
Manage scheduling across distributed care facilities. The system reconciles physician availability, tracks specialized equipment and handles complex patient referrals natively, eliminating scheduling conflicts across your entire network.
Automate prior authorization processing by evaluating pharmacy benefit manager policies at the structural level. The agent fleet collects required document uploads, verifies diagnostic parameters step by step and passes audited files directly to administrative review systems.
Our customers can show you exactly how minutes per call, points of containment, and weeks of onboarding moved — call by call, agent by agent.
DE-RISK AT SCALE
De-risk AI across your healthcare organization by design. GetVocal grounds your regulatory mandates, pricing structures and clinical intake protocols as deterministic structure inside ContextGraphOS. The agent fleet operates dynamically within your rules, but it can never step outside them.
Data validation, insurance parameters and mandated safety disclosures are enforced by system architecture, not prompt engineering.
Every path, decision and conversation turn is fully traced and auditable, giving visibility to compliance directors and state insurance auditors.
Regional tariffs, billing logic and clinical SOPs are encoded once into the platform and executed consistently across every channel and facility.
DEPLOYMENT · COMPLIANCE
Deploy the same security, audit and observability guarantees on any infrastructure. Pick the posture that suits your requirements.
Run everything inside your own infrastructure for maximum control and data sovereignty.
Deploy in your own cloud environment with full ownership of your stack.
Keep your data within EU borders to meet regional compliance requirements.
Combine cloud and on-premises deployments to match your operational needs.
“What makes GetVocal unique is that it is the only solution that enables human-in-the loop as a validator and an auditor, and with it, full control and trust. The Control Tower is the key to scale AI responsibly, bringing human and AI agents together to achieve more automation than ever before, while providing a great customer experience.”
