Important:
GetVocal can also sit in between your current IVR/IVA and your live agents to:
- Train and strengthen your existing IVA to handle more complex conversations
- Boost accuracy and containment without risking customer experience
- Serve as the AI coordinator, orchestrating between systems and humans
What level of automation does your customer service need?
IVR forces customers to adapt to technology.
AI Agents adapt technology to customers.
GetVocal AI Agents personalize CX without sacrificing
control, compliance, or cost predictability.
Proof of AI Agents with GetVocal
These gains happen inside individual conversations; faster routing, fewer handoffs, and more issues resolved end-to-end without escalation.
77%+ first-contact resolution
32% time saved per call
36% fewer agent transfers
30%+ improvement in resolution rates within weeks
O2 Virgin Media is moving beyond IVR and the results are measurable.
Legacy IVR systems route calls, but don't resolve problems. O2 Virgin Media replaced rigid keypad menus with AI Agents that understand customer intent from the first interaction.
1.45 billion
seconds removed from call handling time
1.2 million
fewer call transfers year over year
Thousands
of agents enabled to resolve issues end-to-end
46
years of customer time saved in a single year
Ready to Become an AI Hero in Your Company
Deploy AI Agents you can trust, control, and coach. Built for real conversations, real compliance, and real business outcomes.