GetVocal x Camunda: Bringing Transparent, End-to-End Orchestration to Every Customer Conversation
GetVocal partners with Camunda to deliver transparent, end-to-end orchestration for customer conversations. Scale AI agents with full visibility and control.
We’re thrilled to announce a strategic technology alliance with Camunda, the global leader in process orchestration. Together, we’re bringing enterprises a powerful new way to design, automate, and scale customer interactions by fusing Camunda’s end-to-end process orchestration with GetVocal’s Conversational AI Platform for Hybrid Human-AI Workforces.
This partnership unlocks a new era of operational efficiency, agility, and CX performance, one where every customer conversation is intelligently orchestrated, fully explainable, and seamlessly connected to enterprise systems and processes.
A Shared Vision: Transparent, Explainable, End-to-End Journeys
Enterprises today face a widening gap: conversational AI has become more capable, but most solutions remain black boxes; difficult to control, difficult to trust, and difficult to scale.
GetVocal and Camunda are aligned around an improved vision:
- Glass-box orchestration over black-box automation
- Human-assisted AI over unsupervised autonomy
- End-to-end visibility and compliance
- Controlled, incremental expansion of AI agents
- Hybrid Human-AI Workforces powered by real-time reasoning
Camunda brings deep expertise in orchestrating complex enterprise processes, from loan applications to fraud detection to order management. GetVocal brings the interaction layer that turns every customer conversation into a structured, traceable workflow. Together, we connect the dots between customer intent, business logic, regulatory compliance, and operational execution. GetVocal orchestrates the interaction layer; Camunda orchestrates the systems layer.
The result: customer experiences that are not only intelligent but auditable, compliant, and systematically improved over time.
Supercharging Customer Support: From Reactive to Proactive CX
Intelligent, Explainable Resolution
GetVocal’s conversational agents detect customer intent with precision and initiate the right Camunda-managed workflows instantly.
Example:A customer calls to redirect a parcel. GetVocal handles the interaction, validates the new address, and triggers Camunda’s orchestration engine. Camunda coordinates:
- WMS: halt original delivery
- OMS: log state change
- Carrier API: generate new label
- Notification flow: send updated tracking
A conversation becomes a fully orchestrated, deterministic workflow with real-time transparency at every step.
Proactive Engagement at Scale
When Camunda detects a critical event, such as an energy outage, it can trigger GetVocal to launch proactive outreach campaigns across WhatsApp, email, SMS, and voice.
Customers are updated instantly. Questions are answered automatically. CRM tickets are created and synchronized to avoid duplicates. Agents are freed from manual workload surges during crises.
Operational Efficiency You Can Measure
By unifying interaction orchestration (GetVocal) with business-process orchestration (Camunda), enterprises gain:
- Higher first-contact resolution
- Reduced average handle time
- Lower operational cost-to-serve
- Improved regulatory compliance
- More predictable workforce management
Every interaction is explainable, every step is orchestrated, and every workflow is optimized.
Elevating Customer Service: The Seamless Journey, Delivered
Customer service is no longer just problem-solving, it’s relationship-building. Our partnership ensures consistency, personalization, and control across every touchpoint.
1. Personalized Service Journeys
GetVocal understands context. Camunda executes complex logic. Together, they adapt in real time to each customer’s preferences and needs, whether returning an item, requesting an upgrade, or seeking product advice.
2. True Cross-Channel Continuity
Voice. Chat. Email. WhatsApp. Social. GetVocal maintains conversational context across channels, while Camunda, through agentic orchestration, ensures the underlying process remains consistent and compliant, no matter where the interaction begins or ends.
3. Supercharging Human Agents
Hybrid Human-AI Workforces thrive when humans are empowered, not replaced. Agents receive:
- Full conversation and process visibilityAutomated task handling for repetitive steps
- Clear logic paths for escalations
- The ability to provide feedback at the node level to continuously improve AI behavior
The result: faster resolutions, less cognitive load, and more focus on high-value interactions.
A New Standard for Customer Interaction: Hybrid, Transparent, Orchestrated
This partnership isn’t about stitching systems together. It’s about redefining how enterprises deliver customer experience:
- AI agents that are explainable, compliant, and governed
- Processes that are deterministic, transparent, and event-driven
- Human oversight everywhere it matters
- Continuous learning baked into the hybrid workforce
Enterprises can finally scale conversational automation with confidence, knowing every action is traceable, controlled, and aligned with business and regulatory requirements.
What it All Means for Enterprises
The Camunda–GetVocal alliance represents a meaningful shift in how enterprises approach customer interactions. By combining GetVocal’s transparent, human-assisted conversational AI with Camunda’s powerful process orchestration, we’re giving organizations a unified way to manage every step of the customer journey from the first message to the final system action.
Together, we’re enabling experiences that are not only smarter and faster, but fully explainable, compliant, and designed for long-term scalability. It’s a partnership built on trust, transparency, and a shared belief that AI should enhance human capability, not replace it.
Enterprises no longer have to choose between innovation and control. With Camunda and GetVocal, they can finally have both.
Stay tuned for more updates and a joint webinar as we bring these powerful capabilities to life. We’re just getting started!