
Conversational AI governance: Building transparent decision maps for contact center agents
Conversational AI governance requires graph-based decision maps that encode business rules, enable human oversight, and satisfy EU AI Act.

Co-Founder, CEO @ GetVocal
Good amount to work with here. Here's a short blog author bio for Roy: Roy Moussa is co-founder and CEO of GetVocal AI, an enterprise conversational AI platform combining deterministic logic with generative AI to help organisations automate customer interactions at scale. With over a decade spent building purpose-led AI companies for regulated industries, Roy founded GetVocal in 2023 alongside his long-time co-founders after repeatedly encountering the same challenge: enterprises need AI they can actually control and audit. GetVocal reached $1M ARR in five months and has since raised €22 million in Series A funding. He is a vocal advocate for hybrid human-AI models that prioritise transparency, governance, and real business outcomes over hype. Roy Moussa holds a 2006 - 2011 Concordia University. With a robust skill set that includes Engineering, Leadership, Mechanical Engineering, Customer Service, CAD and more.

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