GetVocal Raises 26 Million Dollar Series A with Top VC Firms
GetVocal raises $26M Series A led by Creandum to scale hybrid human-AI agents for enterprise customer experience across Europe with full transparency.
A Major Milestone for Hybrid Human-AI Workforces
We are excited to share that GetVocal has raised 26 million dollars in Series A funding, led by Creandum with participation from Elaia and Speedinvest. This brings our total funding to 30 million dollars and marks a major step forward in our mission to help enterprises build trustworthy hybrid human AI workforces.
GetVocal CEO and Co- founder Roy Moussa says,
95% of agents fail, luckily our customers are getting the 5% that are engineered to succeed. We look forward to restoring confidence in AI agents and offering Europe’s thriving enterprises a pragmatic solution to embed them in their customer experience operations. This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe.
Why Enterprises Need a New Approach to AI Agents
Customer conversations are becoming harder to manage as volumes grow, expectations rise, and traditional automation falls short. Many AI agents behave unpredictably because they are driven by pattern matching rather than grounded business processes.
This leads to off script moments, hallucinations, and decisions that cannot be explained or audited. It is one of the main reasons enterprises struggle to scale AI safely.
GetVocal takes a different approach. We build hybrid human-AI agents that follow clear protocols, operate transparently, and hand over to human agents whenever nuance or judgment is required. Our platform acts as a glass box governing layer where every interaction is observable, auditable, and built for controlled collaboration between humans and AI. This approach keeps customer experiences consistent, compliant, and aligned with enterprise expectations.
Real Impact for Enterprise Customer Experience
More than 100 teams across 23 markets use GetVocal today to manage thousands of customer interactions each day. Customers see fewer escalations, more self service resolutions, and significantly faster handling times.
Glovo is a great example of what hybrid agents can achieve. In just twelve weeks they scaled from one AI agent to eighty and achieved a five fold increase in uptime and a thirty five percent rise in deflection.
Enterprises like Vodafone and Movistar also rely on GetVocal to modernise customer operations in a way that protects brand trust and stays compliant across Europe’s regulatory landscape.
Built for Trust, Transparency, and Compliance
GetVocal was founded in 2023 and is headquartered in Paris with a team of sixty people across Europe. The platform is designed around the realities of the region including strict data sovereignty, full auditability, and alignment with the EU AI Act. These principles make GetVocal an ideal fit for sectors where accountability and control are essential.
Black box AI erodes accountability, and legacy contact centre software locks organisations into rigid workflows unsuitable for day to day operations. GetVocal has built a winning platform that enables true automation while providing a level of control over agent behaviour that supports scaling without abandoning responsibility,
said Hanel Baveja, Partner at Creandum, who will be joining GetVocal’s board.
Looking Ahead
This funding gives us the opportunity to continue expanding across Europe, continue growing our world-class team, and keep strengthening the core platform that powers our hybrid agents. We are grateful to our customers, partners, and investors who believe in a future where AI enhances customer experience without compromising trust. If you would like to explore how hybrid human-AI agents can support your customer conversations, we would be delighted to connect and learn more about your goals.