Used by leading customer service teams
What No One Else Can Do
GetVocal enables AI agents and human operators to work together, just as junior agents and their supervisors do. AI agents know exactly when and how to involve humans to keep conversations compliant, efficient, and on track. They can request human validation for sensitive or high-stakes cases, invite human shadowing to accelerate resolution, hand off the conversation instantly when human expertise is needed, and alert supervisors early when performance declines or a conversation is at risk
AI Agents built solely on LLMs are great at quickly automating 5-10% of the customer experience, but then they hit a wall. They can’t reliably follow rules, scale complex workflows, or provide the transparency businesses need.
GetVocal delivers on the promise of AI
Where others stall with LLM-only agents, GetVocal breaks through. Our unique approach combines the natural fluency of LLMs with the precision of a Context Graph, ensuring every interaction is not just human-like but also rule‑driven, transparent, and compliant.
Agent Builder
Balance Deterministic AI and Generative AI
Agent Control Center
Resolve conversations with ever-growing performance by augmenting AI with human expertise.
Hybrid Workforce
Manage all your human and AI agents in real-time in one Hybrid Workforce Platform
Talk to your customers via voice, chat, app, and more
Slack
Email
Messages
Voice Call
Social
Whatsapp
Messenger
API
Real Results in Weeks, Not Months
Spin up agents quickly, refine them through fast iterations, and let the Science Driven Agent Learning expand their capabilities over time.
Choose an Operating Model
Start simple with one process or use one of our agent templates. Build fully self-serve with our intuitive builder, or rely on our Agent Deployment Team for a turnkey launch.
Pinpoint The Use Cases
We help you identify the first high-value conversations where AI can deliver immediate impact. This becomes your baseline from which the Agent Context Graph will evolve.
Launch and Optimize
Turn your process into a blueprint your agent follows. Launch with a minimal skill set, then let our learning engine refine responses, expand coverage, and automatically add new capabilities.
Scale AI Agents
Go from one agent to a full fleet covering 90%+ of your customer conversations. Expand across functions, channels, and regions without relying on developers.
The Agent Context Graph
Make procedural steps fully deterministic to guarantee compliance and eliminate LLM costs, and reserve generative AI for natural language moments that actually require it.
Host It Your Way: Your AI, Your Rules
GetVocal enables you to deploy AI agents however you need: self-hosted, on-premises, EU-hosted, or hybrid.
Compliance? We’ve Got You Covered
GetVocal is built to keep you ahead of regulations, not chasing them. Our platform supports GDPR, SOC 2, and HIPAA standards out of the box, and is engineered for full alignment with the EU AI Act.
Double the performance in four weeks for half the cost
We challenge your existing setup and prove improvement with real numbers. No-risk engagement, outcome-based pricing. With our value-based pricing, you pay for the results we deliver, not for licenses or unpredictable consumption.