Trusted by leading businesses across the world
AI is transforming customer experience. But without trust, scale becomes risk. GetVocal is the interface for Human-AI operations, so automation stays accountable, transparent, and human-directed as it expands.
Use AI Without Losing Control
As AI automation expands, visibility becomes critical. You need to know what your AI is doing, why it made a decision, and when it needs help. Get real-time oversight across every AI and Human-AI hybrid conversation, so automation scales safely, not blindly.
Use Human Expertise Where It Actually Matters
AI resolves the majority of cases independently. Humans step in when judgment is required for a validation, an exception, or a high-value decision. Not as babysitters. As decision-makers. This changes the economics of customer experience.
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“GetVocal is the only solution that enables human-in-the-loop oversight on your AI agents. The Control Center is the key to scale AI responsibly - bringing human and AI agents together to achieve more automation than ever before, while providing great customer experience.”
Two-Way Human-AI Collaboration
Don't wait to escalate only after the AI agent fails. GetVocal enables real-time, two-way Human-AI collaboration. AI agents can:
Request Validation for Sensitive Actions
AI proactively asks a human to approve critical decisions before executing them, ensuring compliance and risk control.
Ask for Guidance on Edge Cases
AI consults a human operator when encountering edge-case scenarios, much like a junior agent would escalate to a supervisor for judgment.
Alert When Performance Drops
AI notifies a human when the conversation's sentiment or the likelihood of resolution declines, enabling proactive intervention.
Shadow Human Agents and Learn
AI observes human-led resolutions to capture structured knowledge and improve future autonomous performance.
Get the Big Picture or Drill Down to the Details
Know instantly whether automation is delivering business value. Track KPIs, escalation trends, and CX quality across all journeys.
With GetVocal, you can spot-check conversations and review full interactions to better understand your customers.
Every step of the conversation is tracked and measured against customer sentiment, intent, drop rates, and outcomes. Using these metrics, we recommend improvements to achieve better CX and performance.
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faqAccordionResolve up to 2x more cases. Handle requests 3x faster.
We challenge your existing setup and prove improvement with real numbers. No-risk engagement, outcome-based pricing. With our value-based pricing, you pay for the results we deliver, not for licenses or unpredictable consumption.