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Hospitality & Travel at a Crossroads
Guest expectations and rapid technology shifts are reshaping the industry.
Guest Expectations Are Rising
Travelers demand personalized, seamless experiences across booking, check‑in, and post‑stay follow‑up. Yet service providers struggle to deliver consistent communication at scale.
Businesses Can’t Keep up With the Pace
From labor shortages and rising operational costs to the need for integrated digital systems, hospitality companies are under pressure to modernize. Many businesses cannot keep up with the pace of technological change, leaving gaps in service quality and guest engagement.
95% of AI Agents Fail
44% of companies have already experienced AI output going wrong. Additionally, over 50% of C-suite executives say AI programs are taking too long to complete or realize value.
GetVocal Transforms Hospitality & Travel
Enable guests to request suite upgrades, sea views, or personalized amenities instantly, with clear options and pricing.
AI Agents Built for Seamless and Guest-Centric Conversations
Not all AI agents are created equal, and many struggle as service demand grows. With GetVocal, guest conversations stay natural, consistent, and on‑brand, whether you’re handling a handful of requests or scaling to thousands. Smart AI works seamlessly alongside your team, and when a human touch is needed, the handoff to staff is smooth and effortless.
Built-in Reliability
Our conversational map technology ensures every guest interaction is traceable, auditable, and aligned with your service standards. Whether it’s booking confirmations, special requests, or loyalty program inquiries, every exchange is consistent and dependable.
Superpowered Logic
Room reservations. Dining requests. Tour bookings. Loyalty rewards. GetVocal’s AI agents master the nuanced conversations that define the hospitality and tourism industry, ensuring guests feel heard, valued, and cared for at every step of their journey.
Controlled Improvements
Agents learn incrementally through A/B testing, guest feedback, and quantitative metrics derived from each conversation. Changes can be applied gradually, so you never lose control of the guest experience while continuously improving service quality.
Hospitality and Tourism with GetVocal: by the Numbers
- 4.5/5Guest Satisfaction Score
- 94%Reduction in Response Time
- 22%Increase in Direct Bookings
Perfect Match with Your Existing Tech Stack
GetVocal integrates effortlessly with your banking systems, CRMs, and contact centers. With hundreds of pre-built connections, it seamlessly integrates into your stack, so AI agents activate quickly and scale as new systems come online.
Launch Within a Few Weeks
Deploy AI agents quickly, iterate safely, and expand capabilities at the pace your business demands.
Define Your Use Cases
We help hospitality and tourism businesses identify the conversations where AI delivers the most impact: high‑volume guest inquiries, booking changes, service requests, and repetitive questions like check-in times, cancellation policies, or loyalty program details.
Build Your First Agent Blueprint
Your guest-facing processes become intelligent workflows. From SOPs and service guidelines to CRM records and call transcripts, GetVocal ingests your data into a single source of truth and turns it into a fully automated or hybrid agent blueprint.
Optimize to Reach Your Goals
Shadow your agents in live guest interactions, provide feedback, and refine their responses. Launch fast, learn faster. Each conversation improves performance while keeping you in full control of tone, accuracy, and brand experience.
Scale AI Agents Responsibly
One agent becomes ten, ten becomes a fleet. Expand across departments, properties, and languages without rebuilding from scratch or relying on costly consultants. Scale with confidence while maintaining service quality and brand consistency.
Resolve up to 2x more cases. Handle requests 3x faster.
Put GetVocal to the test against your current solution. We’ll outperform in speed and customer satisfaction.