Meet us at Stand 52 to see how enterprise contact centres are putting AI agents into production - compliantly, at scale, and with a human always in the loop.
Performance versus trust used to be a trade-off. It isn't anymore, but most AI solutions still act like it is: fast to pilot, stuck at simple automations, never trusted enough to scale.
This roundtable closes that gap. We'll define the difference between vibe compliance and governable AI, and why that difference is what separates a pilot from real transformation. Bring your hardest vendor questions and current blockers, leave with a framework for evaluating AI you can actually trust.
Tuesday 6 October is Summit Day One. No registration needed, just come along: open to all CCW Europe attendees, seats available on a first-come basis.
What you'll walk away with
A 4-category question set: logic ownership, auditability, escalation governance, and cost of change at scale, to run in your next vendor meeting or RFP
The ability to spot "vibe compliance" and tell it apart from real governance, so you can evaluate vendor claims with confidence
A short list of vendor answers that sound reassuring but should actually raise concern, and what a stronger answer looks like instead
You'll leave able to
Understand how policy enforcement and safeguards actually work structurally, across different vendor approaches
Identify where an AI solution's business logic lives, and why that determines whether it can scale past simple, safe automation
Name the trust ceiling in your own AI deployments and trace it to specific causes, not vague "maturity" explanations
Find Us on the Show Floor
Come talk to GetVocal at Stand 52. Our team will be on hand to walk you through how our platform works, from how the Agent Control Tower keeps every AI agent governed and auditable, to how the Human-AI Flywheel gets smarter with every conversation. Bring your questions, we're here to talk through what AI agents can look like for your contact centre.
Book a Meeting at CCW Europe
Coming to CCW Europe and want to see GetVocal live, or talk through what AI agents could look like in your contact centre? Grab a slot with our team on-site.