Renewals at Risk
Every RFP now includes AI capability requirements. BPOs without a credible AI story will lose renewals and new business.
Scale AI Delivery Without Replacing Your Teams
GetVocal replaces the work, not the workforce. You keep what makes your business valuable and scale what makes it unstoppable.
Trusted and secured by leading authorities
The Challenge
AI is Disrupting the BPO Market
Enterprise buyers expect every outsourcing partner to have an AI roadmap. AI-native competitors are already pitching lower costs, faster service and higher automation. The risk is no longer of disruption tomorrow. It’s revenue loss today.
Margins Shrinking
Even without losing clients, the pressure to match AI-native pricing will force BPOs into a race to the bottom on their existing model.
Talent Churn
30–40% annual agent turnover is already a cost and quality crisis. The best operators will leave for companies that invest in their future, not for those that defend the past.
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AI Built to make BPOs Succeed
GetVocal is built for how BPOs actually operate: people-first, process-rich, compliance-heavy and multi-client by design. It doesn’t replace your delivery model; it strengthens it. Your workflows, compliance standards, and operational expertise become the foundation of scalable services, while your teams move into higher-value roles: AI supervision, exception handling, and performance optimization.
OUTCOME · 90 DAYS
““Becoming AI-first requires more than automation, it requires a system you can trust. The Control Tower gives us that: the AI stays in charge of the conversation, pulls in human expertise only when needed, and then completes the task independently. That’s how you scale without losing control.””
01 · BUSINESS
GetVocal: by the Numbers
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Higher Connection Rates
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Containment
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Auditability and Compliance
DEPLOY · COMPLIANCE
Run agents where compliance demands.
GetVocal deploys against the same security, audit, and observability guarantees on any infrastructure — your data centre, your cloud, an EU-resident region, or a hybrid mix. Pick the posture your auditors already trust.
On-Premises
Run everything within your own infrastructure for maximum control and data sovereignty.
Self-Hosted
Deploy on your own cloud environment with full ownership of your stack.
EU-Hosted
Keep your data within EU borders to meet regional compliance requirements.
Hybrid
Combine cloud and on-premises deployments to match your operational needs.
Trusted and secured by leading authorities
Perfect Match with Your Existing Tech Stack
GetVocal integrates effortlessly with your CRMs, and contact centers. With hundreds of pre-built connections, it seamlessly integrates into your stack, so AI agents activate quickly and scale as new systems come online.
Quick Time to Value
Launch within a few weeks
Launch agents quickly with rapid iterations, and extend their capabilities gradually.
Define Your Use Cases
Identify the conversations where AI delivers the most significant impact: high‑volume service requests, lengthy resolution processes, and repetitive customer inquiries, like password resets or status updates.
Build Your Agent Blueprint
Your processes become intelligent workflows. From policy documents and compliance manuals to CRM records and call transcripts, GetVocal ingests data into a single source of truth and turns it into a fully automated or hybrid agent blueprint.
Optimize to Reach Your Goals
Shadow your agent in live scenarios, provide feedback, and refine its protocols. Launch fast, learn faster. Each conversation enhances performance while maintaining full oversight, control, and compliance.
Scale AI Agents
One agent becomes ten, ten becomes a fleet. Expand across functions, channels, and geographies without rebuilding from scratch or relying on costly consultants. Scale securely, with built-in compliance.
OUTCOME · 90 DAYS
““What makes GetVocal unique is that it is the only solution that enables human-in-the loop as a validator and an auditor, and with it, full control and trust. The Control Tower is the key to scale AI responsibly, bringing human and AI agents together to achieve more automation than ever before, while providing a great customer experience.””
Resolve up to 2x more cases, with better margin.
With GetVocal you achieve superior speed and unparalleled customer satisfaction.