GetVocal turns your existing human agents into the core engine of your AI transformation. Secure your client accounts, maximize average order value, and scale your delivery operations with a multi-tenant platform that puts humans in structural, protocol-driven control.
Arm your business development teams with a live, deployable platform featuring real, verified performance metrics. Instead of losing accounts to standalone software startups, you leverage your deep operational scale and historical process trust to win high-value renewals.
GetVocal automates high-volume, low-complexity requests completely, allowing you to offer high-margin, outcome-based service tiers alongside standard seat contracts. This structural shift helps BPOs expand their top-line revenue while lowering the overall cost-to-serve.
Elevate front-line representatives into advanced AI traffic controllers and supervisors who govern thousands of autonomous conversations via the Control Tower. This systematic shift drives higher engagement, limits agent burnout, and continuously captures institutional knowledge.
Use Cases
Autonomously resolve up to 80% of routine inbound inquiries across voice, chat, and email channels. This elastic capacity allows BPOs to meet client SLAs even during unpredictable seasonal volume spikes.
Handle initial verification, account queries, and secure compliance checks autonomously using structured step-by-step logic. Sensitive customer data remains masked and protected before any high-tier human handoff occurs.
Automate outbound and inbound payment collections through natural voice interactions that strictly follow local debt-collection guidelines. Agents process payment changes and seamlessly update back-office systems of record.
Intelligently manage member balances, tier benefits, and point-redemption actions across diverse client portfolios. Easily maintain completely separate brand voices and policy rules for individual clients.
Enable human supervisors to shadow complex AI conversations in real-time within the Control Tower. Operators can validate nuanced actions or step into calls directly, feeding human judgment back into the network.
Automatically analyze, tag, and sort complex enterprise incoming support tickets before they reach a person. This limits handling times and routes trickier edge cases to specialized agents.
Our customers can show you exactly how minutes per call, points of containment, and weeks of onboarding moved — call by call, agent by agent.
DE-RISK AT SCALE
De-risk AI across your entire outsourcing delivery model. GetVocal grounds your clients' distinct brand rules, complex backend workflows, and regulatory requirements into a deterministic structure through ContextGraphOS. The AI moves dynamically within your specific parameters, but it can never step outside of them. Scale operations responsibly without giving up an ounce of control.
Client disclaimers, script rules, and authentication parameters are enforced directly by the system architecture, not by brittle prompt engineering.
Every path and conversation turn is fully traced and auditable. This structure provides total visibility to your internal operations managers and your enterprise clients.
Your decades of process documentation and tribal workflows are encoded once into the core platform, delivering consistent performance across all channels and client teams.
DEPLOYMENT · COMPLIANCE
Deploy the same security, audit and observability guarantees on any infrastructure. Pick the posture that suits your requirements.
Run everything inside your own infrastructure for maximum control and data sovereignty.
Deploy in your own cloud environment with full ownership of your stack.
Keep your data within EU borders to meet regional compliance requirements.
Combine cloud and on-premises deployments to match your operational needs.
“What makes GetVocal unique is that it is the only solution that enables human-in-the loop as a validator and an auditor, and with it, full control and trust. The Control Tower is the key to scale AI responsibly, bringing human and AI agents together to achieve more automation than ever before, while providing a great customer experience.”
