AI phone agents that handle complex customer calls

Automate 90%+ of your calls with AI phone agents, and add channels like email, chat, and WhatsApp. GetVocal’s AI Customer Service Agents handle complex inquiries with a blend of deterministic and generative AI, delivering reliable, human-like conversations at scale. Improve resolution times, reduce costs, and enhance CX with full control and transparency.

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GetVocal AI phone agent handling a live customer call in the contact center

AI Phone Agents You Can Trust

GetVocal's AI Phone Agents are built to handle complex customer interactions across all channels. Unlike LLM-based AI agents, GetVocal provides a scalable, transparent, and controllable solution, ensuring that your customers always get the best experience. With our Context Graph, you can automate 90%+ of customer service workflows without sacrificing quality.

  • Best of Both Worlds

    Balance Deterministic AI and Generative AI.

  • Science-Driven Agent Learning

    Agent improvement is scientific, incremental, and human-coached.

  • All Agents United

    Manage all your human and AI agents in real-time in one Hybrid Workforce Platform.

Why Choose GetVocal's AI Phone Agents?

Key Results in Numbers: One-Week Launch: In just one week, after a single 1-hour onboarding session, the first AI agent went live for Glovo, showcasing an unprecedented speed of implementation. Rapid Scaling: Within weeks, Glovo scaled from one pilot agent to 80 AI agents across multiple teams, dramatically expanding their operational reach. 7× Growth in Order Processing: Weekly order processing grew by 7x, significantly improving operational efficiency. Increased Consistency & Reliability: Communication consistency and operational reliability saw remarkable improvements, boosting both customer satisfaction and internal workflows.

““For me it was mind-blowing how easy it was. I had an interview with you for one hour and a week later, I had the agent. The attention to detail and the knowledge you shared made it so seamless, so easy.””
HOHead of Operations, Glovo ·

AI voice agents for customer service calls

GetVocal's AI voice agents handle real customer service calls end to end, inbound and outbound. On inbound calls they answer questions, verify accounts, and resolve requests, escalating to a person the moment a call needs human judgment. On outbound calls they run reminders, follow-ups, and proactive outreach at scale. Every call is grounded in your Context Graph and fully auditable, and the same agent extends across phone, chat, email, and WhatsApp so you automate the whole conversation, not just the call.

Frequently asked questions

  • An AI phone agent is software that answers and makes phone calls on its own, holding a natural spoken conversation, understanding what the caller needs, and completing tasks like checking an account or booking an appointment. It works on inbound and outbound calls and hands off to a person when a call needs human judgment. GetVocal builds AI phone agents that handle complex calls, not just simple FAQs. Each agent runs on a Context Graph, a transparent map of your call flows and policies, so it follows your process exactly. The same agent extends beyond the phone to chat, email, and WhatsApp, so you automate the whole customer conversation rather than just the call.

AI Phone & Voice Agents for Customer Service | GetVocal