Automate your customer conversations with GetVocal's conversational AI platform

Automate 90%+ of customer interactions across voice, email, chat, and more. GetVocal's Conversational AI Platform handles complex inquiries with a blend of deterministic and generative AI, delivering reliable, human-like conversations at scale. Improve resolution times, reduce costs, and enhance CX with full control and transparency. Improve resolution times, reduce costs, and enhance CX with full control and transparency.

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A Conversational AI Platform You Can Trust

GetVocal’s Conversational AI Platform is built to scale customer conversations like never before. With our Context Graph, you can automate 90%+ of workflows without sacrificing quality. Unlike traditional AI, GetVocal combines the power of deterministic AI and generative AI for reliable, transparent, and controlled outcomes.

  • Best of Both Worlds

    Balance deterministic AI and generative AI for high-performance, cost-effective automation.

  • Science-Driven Agent Learning

    Incremental, human-coached improvements for consistently better performance.

  • Unified Human-AI Workforce

    Manage both AI and human agents in real time to deliver a consistent customer experience.

Why Choose GetVocal's Conversational AI Agents?

Key Results in Numbers: One-Week Launch: In just one week, after a single 1-hour onboarding session, the first AI agent went live for Glovo, showcasing an unprecedented speed of implementation. Rapid Scaling: Within weeks, Glovo scaled from one pilot agent to 80 AI agents across multiple teams, dramatically expanding their operational reach. 7× Growth in Order Processing: Weekly order processing grew by 7x, significantly improving operational efficiency. Increased Consistency & Reliability: Communication consistency and operational reliability saw remarkable improvements, boosting both customer satisfaction and internal workflows.

““For me it was mind-blowing how easy it was. I had an interview with you for one hour and a week later, I had the agent. The attention to detail and the knowledge you shared made it so seamless, so easy.””
HOHead of Operations, Glovo ·

Frequently asked questions

  • A conversational AI platform is software that automates customer conversations across channels such as voice, chat, email, and WhatsApp. It understands what a customer wants, takes action in connected systems, and resolves the request or hands it to a person when needed. Most platforms run the AI as a black box and hope it stays on script. GetVocal grounds every conversation in a Context Graph, a transparent map of your business logic that breaks each process into measurable steps. You decide which steps the AI handles and which go to a person, so the platform automates volume while your team keeps control of the decisions that matter.