Equans France has deployed three AI voice agents across its Shared Services Centers, automating payroll, HR, and supplier support for thousands of employees and hundreds of entities spanning INEO, AXIMA, and Bouygues Energies & Services.

The Shared Services Centers manage high-volume administrative operations daily, fielding repetitive queries on pay slips, invoices, account changes, personal situation requests, and process guidance. As operational demand grew, Equans needed a way to scale support capacity without scaling headcount at the same pace.

Working with GetVocal, Equans deployed three dedicated French-speaking voice agents: One Payroll, which helps employees navigate the HR support portal; Help Me Paye, which handles general HR and payroll queries; and Supplier Follow-Up, a dedicated line for supplier inquiries on invoice status.

Results from the first 90 days were significant. More than 1,200 outcomes were automated, nine out of ten calls were resolved or correctly routed, and over half of all calls were fully resolved by AI agents without human intervention.

"No missed calls, zero wait time, and reliable answers at scale. Our Shared Services Centers are transforming performance and improving the experience for our employees and suppliers with GetVocal voice agents." - Florian Houdayer, Project Director at Equans France.

The deployment reflects GetVocal's human-in-the-loop approach to automation. Routine queries are handled end-to-end by the agents, while complex cases are escalated with full context to human teams. Employees and suppliers receive faster, consistent answers. Shared Services staff focus on cases that genuinely require their expertise.

Equans now has a scalable foundation ready to extend across all Equans France employees and suppliers, with the ability to grow call handling capacity without a proportional increase in operational costs.