CCW Europe 2026 · Amsterdam · October 5-7, 2026
Meet us in Amsterdam on October 6-7. Come by Stand #52 to see how enterprise contact centres are putting AI agents into production: compliantly, at scale, and with a human always in the loop.
Join Our Session
Performance versus trust used to be a trade-off. It isn't anymore — but most AI solutions still act like it is: fast to pilot, stuck at simple automations, never trusted enough to scale. This roundtable closes that gap. We'll define the difference between vibe compliance and governable AI, and why that difference is what separates a pilot from real transformation. Bring your hardest vendor questions and current blockers, and leave with a framework for evaluating AI you can actually trust.
A 4-category question set — logic ownership, auditability, escalation governance, and cost of change at scale — to run in your next vendor meeting or RFP The ability to spot "vibe compliance" and tell it apart from real governance, so you can evaluate vendor claims with confidence A short list of vendor answers that sound reassuring but should actually raise concern — and what a stronger answer looks like instead
Understand how policy enforcement and safeguards actually work structurally, across different vendor approaches Identify where an AI solution's business logic lives, and why that determines whether it can scale past simple, safe automation Name the trust ceiling in your own AI deployments and trace it to specific causes — not vague "maturity" explanations
No registration needed, just come along. Open to all CCW Europe attendees, seats available on a first-come basis. Where: Promenade Deck When: Tuesday 6 October, 13:45–14:30 (CET)
Our customers can show you exactly how minutes per call, points of containment, and weeks of onboarding moved — call by call, agent by agent.
