CCW Europe 2026 · Amsterdam · October 5-7, 2026
Meet us at Stand #52 to see how enterprise contact centres are putting AI agents into production: compliantly, at scale, and with a human always in the loop.
Join Our Session
Performance versus trust used to be a trade-off. It isn't anymore — but most AI solutions still act like it is: fast to pilot, stuck at simple automations, never trusted enough to scale. This roundtable closes that gap. We'll define the difference between vibe compliance and governable AI, and why that difference is what separates a pilot from real transformation. Bring your hardest vendor questions and current blockers — leave with a framework for evaluating AI you can actually trust. Format: 45-minute roundtable discussion When: Tuesday 6 October (Summit Day One), 14:00–14:45 Where:
A 4-category question set — logic ownership, auditability, escalation governance, and cost of change at scale — to run in your next vendor meeting or RFP The ability to spot "vibe compliance" and tell it apart from real governance, so you can evaluate vendor claims with confidence A short list of vendor answers that sound reassuring but should actually raise concern — and what a stronger answer looks like instead
Understand how policy enforcement and safeguards actually work structurally, across different vendor approaches Identify where an AI solution's business logic lives, and why that determines whether it can scale past simple, safe automation Name the trust ceiling in your own AI deployments and trace it to specific causes — not vague "maturity" explanations
No registration needed — just come along: Open to all CCW Europe attendees, seats available on a first-come basis.
FIND US ON THE SHOW FLOOR
Come see GetVocal live at Stand 52. We'll be running short demos of our AI agent platform in action: live call handling, real-time agent oversight, and a look at how our customers are scaling AI without losing control of quality or compliance.
Proven deployment playbooks from Fortune 500 teams across financial services, healthcare, retail, and logistics.
GetVocal product roadmap reveal and live demos of v3 agentic orchestration features.
Dedicated CISO and legal track — AI governance, compliance, and enterprise data privacy.
Delegates earn GetVocal Practitioner accreditation on completion of workshops.
Exclusive access to the GetVocal partner ecosystem showcase — 30+ integration vendors.
FEATURED SPEAKERS
Practitioners first. No vendor pitches. Every talk reviewed by our editorial committee.
VP of Digital Operations, Banco Atlântico — Led GetVocal deployment across 12 contact centre sites, reducing average handling time by 38% in under nine months.
Chief AI Officer, NovaMed Health — Pioneered the use of voice AI in post-discharge patient follow-up, now operating across four hospital networks in the US.
Head of Conversational AI, Axiom Retail — Architect of Axiom's unified agent platform handling 4M+ monthly conversations across voice, chat, and in-store kiosks.
AI Ethics Lead, European Policy Institute — Author of the 2025 Brussels Framework on enterprise AI transparency and co-chair of the EU Conversational AI Standards body.
AGENDA · DAY 2 — WEDNESDAY, SEPTEMBER 24
Agenda
Dr. Priya Menon
Yuki Tanaka
Mixed panel
GetVocal Solutions Team
Dr. Priya Menon
Roy Chen + Guest TBA
Roy Chen, CEO · GetVocal
TICKETS
⚡ Early Bird pricing ends August 1, 2026 — save €300 on Standard and Enterprise passes.
Full 2-day access + evening reception + workshop seats.
All Standard benefits + reserved roundtable seats + private briefing with GetVocal product team.
Live stream of all main stage sessions + 90-day recording access.
SPONSORS & PARTNERS
Voice Forward 2026 is produced by GetVocal and made possible by a curated group of technology and services partners who share our commitment to putting practitioners first.
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REGISTER
A limited number of Standard and Enterprise passes are available. Virtual passes are unlimited.
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