Sr. Product Marketing Manager
Every model swap shouldn't mean rebuilding your compliance workflows from scratch. Here's how financial services teams separate business logic from the model underneath it.
Our latest release redesigns the Live Monitor alert screen around faster decisions, adds new customization for AI-generated answers and call handling, and improves how ticket workflows and A/B tests run. It also includes performance improvements to dashboards, agent response times and reporting accuracy.
GetVocal's latest release adds Agent Bench Test scenarios, data retention & PII redaction controls, custom analytics, and a new Leads management page.
The latest from GetVocal AI: a new answer-mode toggle, a clearer agent builder, sharper analytics, a new documentation hub, and more visibility into what we are building.
Context graphs govern what AI agents can do, preserve decision history and create a permanent audit trail. What they are and why enterprise AI needs one.
Most AI vendors treat humans as a cost to cut. GetVocal's Human-AI Flywheel is built differently. Here's how your team's judgment becomes a compounding system advantage.
Every generation of CX AI has treated humans as the thing to eliminate. GetVocal makes the case for why the fourth generation gets this wrong and what building humans in by design actually looks like.
AI is doing exactly what it was built to do and BPO CSAT scores are falling anyway. GetVocal explains why the architecture underneath your automation is the real problem, and what to do about it.
