Product Release
Product Update: Agent testing, privacy tools and more ship this week
GetVocal's latest release adds Agent Bench Test scenarios, data retention & PII redaction controls, custom analytics, and a new Leads management page.
Jarrod Davis
Jarrod Davis
Sr. Product Marketing Manager
Articles by Jarrod Davis
Product ReleaseProduct update: Generative when you want it, deterministic when you need it
The latest from GetVocal AI: a new answer-mode toggle, a clearer agent builder, sharper analytics, a new documentation hub, and more visibility into what we are building.
Jarrod Davis
Context Graphs Explained: How AI Agents Get Memory, Governance, and Control
Context graphs govern what AI agents can do, preserve decision history and create a permanent audit trail. What they are and why enterprise AI needs one.
Jarrod Davis
Build Better AI with the Human-AI Flywheel
Most AI vendors treat humans as a cost to cut. GetVocal's Human-AI Flywheel is built differently. Here's how your team's judgment becomes a compounding system advantage.
Jarrod Davis
CompanyCX AI keeps failing. Here is why the fourth generation is different.
Every generation of CX AI has treated humans as the thing to eliminate. GetVocal makes the case for why the fourth generation gets this wrong and what building humans in by design actually looks like.
Jarrod Davis
CompanyWhy AI is killing BPO CSAT scores, and how to stop it
AI is doing exactly what it was built to do and BPO CSAT scores are falling anyway. GetVocal explains why the architecture underneath your automation is the real problem, and what to do about it.
Jarrod Davis
The knowledge walking out the door every quarter
Jarrod Davis